Friday 28 December 2018

Our top 25 posts of 2018

2019 is almost here. But before that ball drops, we’re taking some time to reflect on the past year and the content that our readers loved. After reviewing all of our articles, we put together this list of our 25 most popular posts:

  1. 5 cool photo apps to make your images pop — Want to incorporate a few striking images into your next email, blog post or Facebook update? You don’t have to purchase expensive photo-editing software to create images that pop. Here, we showcased our favorite photo apps.
  2. 5 event ideas that attract customers — Events are a great way for small businesses to build relationships with longtime customers and attract new prospects. In this article, we shared five creative ideas to help readers start planning their business’s big day.
  3. 5 tips for creating a sense of urgency in your writing and emails — Generating interest in your products or services is only half the battle. How do you get your target audience to take action and make a purchase? We helped answer that question here.
  4. 10 crowdfunding websites every nonprofit should know — As crowdfunding has become increasingly popular, a number of great websites have popped up to help nonprofits raise money. Here, we gave a quick rundown of our top 10.
  5. 50 unique ideas for your next email — We all experience creative blocks from time to time. That must be why this article, which offered a year’s worth of unique email content ideas, was so popular with our readers.
  6. You’re invited: 6 tips for creating attendance-boosting event emails — Email is one of the best ways for businesses to promote events. But your message has to hit all the right notes if you want a nice turnout. Here, we shared tips on creating click- and crowd-worthy email invitations.
  7. 50 summer subject lines + 3 tips for sunny copywriting — Our readers love a good seasonal subject line article. This one included three bonus copywriting tips to give those summer marketing emails an extra sunny boost.
  8. It’s the law: 7 email marketing rules you should know — To make sure our readers never run afoul of the laws governing electronic communications, we reviewed the seven key components of the U.S. CAN-SPAM Act.
  9. 6 free SEO tools to boost your search engine rankings — Who wouldn’t want their website to reach the top of Google search results? We listed six SEO tools that can help time- and cash-strapped business owners improve their rankings.
  10. How to create an effective small business advertisement — A lot of small business owners don’t have the cash or resources to have print ads professionally made. We explained how it’s possible to create effective ads on any budget and presented the guidelines and techniques needed to get the job done right.
  11. 10 questions to ask in your business demographics survey — Creating a survey is an excellent way to get valuable insights about your market and customers. This article listed the questions that should be included in demographics surveys.
  12. 29 ways to collect email addresses for your newsletter — A business can never have too many new email subscribers, which may explain why our readers loved these out-of-the-box list-building tactics.
  13. 5 ways to create added value for customers — Creating added value for customers can help distinguish a business from its competition. But what does it actually take to delight prospects? This article explained how to get started.
  14. 75 email newsletter content topics you can use ASAP — Newsletters help businesses stay in touch with customers and build relationships. Coming up with a constant stream of content, however, can be a challenge. To help readers who were short on topics, we brainstormed 75 ideas that can be used anytime, by anyone.
  15. How to create a brilliant internal newsletter — Our readers wanted to know how to use email newsletters to connect with their employees. This article laid down the do’s and don’ts.
  16. The surprisingly best times to send your email marketing campaigns — Making its way into the top 10 for the second year in a row, this article tackled the question on every marketer’s mind: When is the best time to send email?
  17. 10 retail marketing ideas to boost sales — With smart marketing, retailers can increase sales and build a loyal customer base. These 10 efficiency-boosting ideas were a hit this year.
  18. 50 all-time great retail subject lines — Consumers are inundated with marketing emails. To make sure your campaigns stand out, you need a great subject line — and this post featured 50 of the best.
  19. 7 tips to creating a memorable slogan — “Have it your way,” “I’m lovin’ it,” “Got milk?” — a memorable slogan can make your business shine. Here’s where our readers went to learn how to create their own unforgettable taglines.
  20. Oops! What to do when email mistakes happen — From sending a message without a subject line to embarrassing typos, everyone’s had an email “oops” moment. These were the suggestions we gave to help you handle those mistakes.
  21. 10 examples of highly effective welcome emails — Dropping a few spots from last year — but still widely popular — is this post, which explained how to welcome new email subscribers and encourage them to engage with your business.
  22. The top 20 places your business needs to be listed online — If you want new customers to find you online, making sure you’re listed in the top directories is essential. Our fourth most popular post went over the sites every business should focus their attention on.
  23. The 9 types of emails your business should be sending — Rising two spots from last year, this article highlighted the 9 emails that every business should be sending to stay in customers’ minds.
  24. 20 powerful marketing words & phrases that sell or repel — Some words boost sales; others deflate sales. This year’s runner-up for most popular article showed readers how to distinguish between the two types.
  25. 30 magic marketing words — Our top post of the year brought the magic. This spellbinding list of words and phrases that can — and should — be used in emails, social posts, print marketing and website content to motivate consumers was the must-read of 2018.

While these were our top 25, all of our articles are designed to help you market your business more effectively. We may not know what 2019 has in store for us, but you can be sure that VerticalResponse will continue to bring you the tips, tools and information you need to grow your business.

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© 2018, Amber Humphrey. All rights reserved.

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Thursday 27 December 2018

Talent and a Team for Our Times

At this time of year, we all have a tendency to look back and assess the past 12 months. So, I’d like to take the opportunity to touch on something my thoughts have increasingly been returning to in the latter half of 2018.

Talent

I’m referring to talent that runs towards the cerebral, analytical, and smoothly efficient. You know, the kind of talent not usually profiled in glossy online business magazines or ever considered eligible for company awards. Yet this kind of talent often has an arguably larger, yet quieter, and more difficult to measure impact on our business world than most others. Unfortunately, the business world seems to have a sparse supply of the kind of patience it takes to consider, assess, and celebrate value generation at the level played by people in the roles I’m thinking of.

Let’s highlight one such area where roles like this live.

Customer Programs

Forward-thinking, customer-centric high-tech companies pay close attention to the customer and the digital signals they emit, and endeavor to anticipate and proactively execute programs that address their needs. Such companies all possess people whose job it is to own and govern customer engagement and customer service processes. These people operate under a charter that typically says that the work they do must result in a downstream service that:

  • Delivers faster and more consistently accurate results
  • Includes meaningful outcomes that positively impact the customer’s business.
Thou Shalt Heed thy Customers’ Feedback

For example, these people often face the challenge of coming up with ways for ensuring that processes:

  • Respectfully gauge customer feedback
  • Improve the experience that customers have while using the firm’s products and services,
  • Push content to customers is relevant and timely for where they are in their journey with the product.

The underlying philosophy revolves around this pertinent fact: If a customer has a more frictionless experience with the product or service, they will then be more inclined to make more use of it in an effort to derive more value from it for their business.

More value derived typically equates to a subscription renewal.

Charlie Brown Syndrome

People in customer programs are largely unsung heroes. While they are responsible for designing and building the process infrastructure that enables the organization to run at scale, they themselves are not directly attached to the firm’s products, its revenue, nor (interestingly enough) its customers. Their work, therefore, remains largely unseen. However, just as all great physical structures need the support of walls, pillars, beams, and other forces of strength that defy gravity, strong business processes also require support from the streamlined, efficient use of people, data, computing power, and other assets.

In other words, though the work of customer programs is hugely important, due to an almost intentional and necessary byproduct of design, it is vastly under-noticed. Still, do not feel guilty if you haven’t recognized the people designing these programs for their efforts. Ask yourself: When was the last time someone looked at a grandly-lit building and gave thought, let alone credit, to the electricians and the interior designers? If any role at all came to mind, it was likely that of the architect. The same holds true for those individuals who design, build, and administer processes utilized by customer-facing organizations like sales, marketing, and customer success.

Thou Shalt Traverse the Digital Frontier

Customer programs people tend to be passionately interested in the work they do, and too few of them realize they should proudly view it as being symbolic of what it means to work on the digital frontier. If you know how customer-centric companies operate, you also acknowledge that there is an elegant and delicate beauty associated with the consumption of customer information and its conversion into process behaviors that benefit those very same customers. The work these people do involves helping to demonstrate how to move digital transformation successfully from the conceptual realm of strategy to the very real realm of tactics. This capability to move from strategy to tactics will become even more important in the months and years ahead.

"By 2023, 95% of entities will have incorporated new digital KPI sets—focusing on product/service innovation rates data capitalization, and employee experience—to navigate the digital economy."

- IDC, from FutureScape: Worldwide Digital Transformation 2019 Predictions Nov, 2018

So, If You Think You’ve Had Your Fill of KPIs, Just Wait a Couple of Years

All measurements and metrics will eventually chiefly concern the impact upon customers and vendors. The more digitized our companies become, the more digitization opportunities will present themselves. Even this blog post stands as an example. Sure, for right now, we are concerning ourselves with opens and click throughs, but we can imagine a day when even more scrutiny and tracking becomes possible through linked digitized processes across organizations and into the customer realm. At that point, my boss might be able to ask the ultimate business question:

Is that thought leadership blog thing you are doing on the side a valuable use of your time and our money?  

And then we might see something resembling an accurate answer because of empirical evidence showing a relationship between collected metrics about the blog and its influence on a customer’s willingness to buy or their eventual decision to renew. You can almost compare digitization to when electric lighting was invented and rolled out to the masses. Its ability to illuminate darkness created entire new ways of living and that’s probably how you should think of digitization in business.

Applying Human Intelligence to Determine What to Do Next

To adapt and exploit digital at the level being discussed here requires a high degree of human intelligence and empathy, both in equal measure. It might seem ironic to outside observers, but we are witnessing that the more digitized a customer engagement model becomes, the more critical it is that the humans operating behind it do so from a solid base of empathy. And therein lies the trick. A particular talent that exists within every human on the planet will prove to be the most important for the people who work in these kinds of customer program roles. It’s also likely the most difficult talent to develop and make appropriate for those kinds of roles. It factors critically into the process of selecting a team, though.

Temperament

How we come across to others is obviously important in business settings. The aim of business conversations should be to achieve outcomes that allow both individuals to walk away thinking that their time was usefully spent and that some aspect of their respective business responsibilities was positively impacted. If one person’s temperament is off-putting, dismissive, or cold, then the odds that both sides feel the time was usefully spent are probably pretty low. If both sides exhibit negative emotions, then the odds on the conversation lasting longer than two minutes are near zero. Ill- temperament does not accomplish much in the world of customer engagement process design. In fact, it is counter-productive and will more likely result in a fatally-flawed process design that reflects the ill-temperament of the person who created it. And customers would definitely feel this ill temperament coming through.

Remoteness Doesn’t Always Mean an Absence of Intimacy

All the time, you hear stories about how technology, or more specifically AI and machine learning, will kill scores and scores of jobs. While there will certainly be disruption, consider the activities of the people who work in customer program roles. Ask them what they think about when designing a process for customer engagement at scale. What do they think the customer needs at any particular point? How exactly do they know what the customer needs? And how did they find that out? How do they assess after the process has been in production whether how they went about understanding customer needs was helpful or not?

While there are mechanisms for soliciting customer feedback at scale, the people in customer program roles have to iteratively build a level of customer sensitivity into their processes at the outset that leverage:

  • Empathy
  • An intelligent, light-handed application of technology
  • An intense and authentic desire to make an impact

AI can’t do all that. Only people with the right temperament can articulate a human touch through technology—a touch that customers would appreciate and respond well to even if they never meet or even know the names of the people who designed the process in the first place.

Listening to your customers helps you improve their experience. Find out how by reading “Go Further with Customer Experience Optimization.”

Read the Guide



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Wednesday 26 December 2018

The Results of Our ‘Secret Contest’: 5 Winning Blog Posts from Our Certification Community

Did you know that Copyblogger certifies terrific content marketers? Well, we do, and we’ve been thinking about more ways we...

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Tuesday 25 December 2018

Save Your Business from the YES Monster: Learn How to Say NO Effectively (FS299)

When should we say no to opportunities? How do we balance saying yes and no to these to our advantage? What are the tips and tricks for making the right choices in business?

We all have constant chances to say yes and no to things, whether in our business or personal lives. Here at Fizzle, we have noticed the huge impact that making the right choice in these situations can have on your trajectory, specifically your ability to say no.

In this episode, we break down the particulars of this somewhat challenging question. We really try to get through when it might be a good time to refuse or turn down a request or offer. We look at it from the perspective of different types of entrepreneurs and help you to build a model that suits you.

We also talk about tips and tricks, a decision making frameworks and the evolution of your business and psychology. There are a number of factors that have to be constantly juggled and reassessed and we are here to help you with work all of that out!

For all this and more, join for another great episode!

Subscribe (how to)   iTunes   Overcast   Pocket Casts   Stitcher   Google Play   RSS  

Key Points From This Episode:

• The task of learning to say no gracefully. [0:04:04.3]
• Different entrepreneurial responses to business opportunities. [0:06:39.6]
• The effect of saying yes and the dilution of follow through. [0:10:17.2]
• Feeder fish mentality and valuing your own time. [0:16:35.2]
• Corbett and Chase’s early partnership in this context. [0:21:41.7]
• The balancing of your limited time and saying no to your own ideas. [0:26:01.4]
• What to say yes to, what to say no to. [0:31:25.8]
• Frameworks, matrices and strategies for making decisions. [0:34:58.3]
• Switching your default answer to no and maintaining empty space. [0:39:40.2]
• Leaving gaps for reflection and intellectual refreshment. [0:44:35.6]
• Tips and tricks for saying no effectively and gracefully. [0:49:45.3]
• Don’t be a donkey! [1:01:52.2]
• And much more!

Links Mentioned in Today’s Episode:

• Chase’s Special LA Event – https://www.eventbrite.com/e/the-revenant-process-jan-31st-feb-3rd-2019-tickets-52378590775

•  Fizzle — https://fizzle.co/
• Fizzle Try 5 — http://fizzle.co/try5
• Rover — https://www.rover.com/fizzle
• Elizabeth Gilbert — https://www.elizabethgilbert.com/
• Courage and Clarity — https://www.courageandclarity.com/
• Steven Covey — https://www.franklincovey.com/the-7-habits.html
• Ram Dass — https://www.ramdass.org/
• Mark Twain — https://www.britannica.com/biography/Mark-Twain
• Seth Godin — https://www.sethgodin.com/
• Aiden Fishbein — https://twitter.com/megafishbein
• Corbett Barr on Twitter — https://twitter.com/CorbettBarr
• Chase Reeves on Twitter — https://twitter.com/chase_reeves
• Fizzle Sparkline — https://fizzle.co/sparkline
• Fizzle Goals Course — https://fizzle.co/courses/goals
• Fizzle Journaling Course — https://fizzle.co/courses/journal
• Fizzle Essentials of Web Design Course — https://fizzle.co/library/essentials-of-website-design-for-business-builders
• Fizzle Website Tune Up Curse — https://fizzle.co/courses/tuneup
• Fizzle Roadmap — https://fizzle.co/sparkline/small-business-roadmap-1-clarity
• Start A Blog That Matters Course — https://fizzle.co/start-a-blog-that-matters
• Fizzle 80/20 Copywriting Guide — https://fizzle.co/sparkline/writing-copy-for-web
• Fizzle Toolkit — https://fizzle.co/toolkit
• Fizzle Craft + Commerce — https://fizzle.co/sparkline/craft-commerce
• Fizzle Project Management for Entrepreneurs — https://fizzle.co/sparkline/project-management-for-entrepreneurs
• Fizzle Hosting — https://fizzle.co/hosting



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Thursday 20 December 2018

Customer Success: Even a bear-loving biologist can become an entrepreneur

Imagine yourself deep in the rainforest of British Columbia. Among the ancient forests and deep fjords, you find yourself immersed in a menagerie of bears, wolves, whales, and a collection of forest-dwelling creatures reminding you that you’re miles away from the concrete jungle. It’s rare enough to be surrounded by such natural beauty, but what you really don’t expect to find in this Canadian paradise is a wildly successful entrepreneur.

You’re more likely to stumble across Bigfoot than an actually-made-it business builder in these parts. That’s exactly why Tim Irvin’s story is so amazing.

But, on the other side of the coin, it’s the same old journey of a regular person successfully building a business around something they care about. Grab a hearty snack and get cozy. This’ll be a fun one.

The Unrelenting Itch

Tim Irvin was a conservation biologist. After more than 10 years working in the wilderness conducting wildlife research and working as a wildlife photography guide, he secured a job with the British Columbia Ministry of Environment. He figured it would be a good idea to finally “go where the decisions are being made, to have a greater impact on wildlife conservation.”

…or so he thought…

This new government job provided a great set of learning and growth opportunities. As time went on, the itch to be out of the cubicle and back in nature became harder and harder to deny. After years of placating this itch, enough was enough; it was time to get scratching.

“It just didn’t feel like the right fit for me. Spending my days in a cubicle just wasn’t exciting…and I needed more excitement.”

The First Leap

In a whirlwind, Tim pulled the trigger and quit his job to pursue that new and exciting thing. He just didn’t really know what it was going to be yet.

A friend recommended The 4-Hour Workweek by Tim Ferriss which introduced him to the world of the entrepreneur. He started reading and learning from people like Ramit Sethi and Think Traffic (now known as Fizzle’s blog, the Sparkline). Finally, he felt his wheels start turning.

And as they say, the rest is history. Tim tried the very first idea that came to mind and became a relentless success machine churning out victory after victory after victory.

…right?

Well, not exactly.

The Shiny Objects

Tim’s path looked exactly like almost every entrepreneur: messy.

success graph

He jumped around from idea to idea without gaining any traction.

“I really wanted to do something that was my own—to have some autonomy—but I was really struggling to figure out what that thing would be and how to do it.”

It took trial, error, and considerable time immersed in all the new concepts he was learning. And then, the revelation: The answer lay right at his feet.

“Tim, you’ve got more than 10 years of experience guiding trips in this extraordinary part of the world where people actually want to go. You already have all the experience necessary to execute the trips. You just need to figure out how to attract people and get them to hire you instead of somebody else.”

The X-Factor

He quieted the noise blaring from the passive-incomers, million dollar launchers, and “hustle-your-face-off” social media personalities. Tim realized he didn’t need a shortcut or a scheme of any sort to serve as his “unfair advantage”. His experience was his x-factor.

A seed of confidence and clarity began to sprout.

With enough time and effort, he was able to see some results building a referral business connecting travelers with tour guides. It seemed like a good opportunity and fit his experience. He was able to get his idea off the ground and start making a little money.

The Administrative Reality

Tim had found a bit of traction and his business was beginning to levitate. But once again, he was sitting behind a desk, bored. Answering emails paled in comparison to the thrill of leading adventure seekers on trips, coming face to face with bears and soaking in the wild beauty of the Great Bear Rainforest.

Tim found himself wondering what he could do to find that elusive entrepreneur lifestyle that he kept hearing about and was desperately seeking. This dissatisfaction started the shiny object spiral and the traction began to slip.

The Beginning, Again

Remaining the constant learner he stayed open and observant always looking for opportunities and new skills.

He recalls taking a note while watching a Fizzle course:

“I’m committing myself to the value of the execution of my ideas more than the ideas themselves.”

This sparked a cascade of insights highlighting the importance of action.

“Don’t be excited about your own ideas. Who cares about your ideas? It’s how you execute that matters.”

He began to notice a shortcoming in the other tours offered in the Great Bear Rainforest. Most guiding companies would spend a day or two trying to find a rare subspecies of black bear that is actually white. Known as a spirit, or Kermode, bear there are perhaps only 200 in existence. Nature lovers and wildlife photographers dream of seeing one with their own eyes. But one day searching is simply not enough. Might there be some people who would rather spend several days focusing on finding these fantastical furry friends?

“I saw a little niche nobody was really filling. And I already knew the very best person to partner with – a local Indigenous man, named Marven Robinson, known as the “spirit bear whisperer,” who is also the gatekeeper to the best spirit bear photography locales.”

White Grizzly Bear

White Grizzly Bear
Photo Credit: Caters News Agency
Tim Says: “I know this bear. We call him Boss.”

The Final Experiment

Tim got to work on his experiment. He asked Marven if he could bring a group of photographers to his community for a week and co-lead a spirit bear photography tour with him. With Marven’s approval Tim managed to fill a tour of six travelers—effectively proving that people were, in fact, willing to pay for this niched idea! It was a win-win-win. The guests had the experience they craved, Tim was back in the field doing what he loved, and Marven had a new group of people spending money is his community.

“This was a real breakthrough, but I didn’t have any idea how things would snowball from there.”

Now, success didn’t exactly explode overnight for Tim. There was still a long road ahead of him, but this time it felt different. He was able to revive a part of himself that he deeply cared about in his “guide persona.” He found that gear of motivation few of us know exists until we find that thing that truly excites.

The growth was steady, and Tim continued to learn and add to his entrepreneurial toolkit year over year. As it turned out, Tim and Marven had complementary skill sets and knowledge that has made their partnership more successful than either of them could have been on their own. With more work, the demand for their tours just kept growing and gushing testimonials from clients poured in.

The Tipping Point

“It kept growing beyond what I had imagined was possible and I had a really hard time even keeping up with it.”

What had begun with the intention of a fun side gig had now grown into a thriving tour business. It now provides unforgettable adventures to nearly 100 people per year, generates enough revenue to support Tim’s family and has provided a major boost Marven’s business too. Tours are sometimes selling out a full year in advance!

The momentum Tim has built in his business has allowed him to begin bringing on assistant guides. Most importantly, by partnering with Marven his business is supporting local employment in Marven’s community, while putting a value on intact ecosystems and wildlife populations. This is something Tim cares about deeply.

“This business is providing for my family but it is also helping to support wildlife conservation and sustainable economic development in a remote Indigenous community of 200 people.”

Reflecting back on his journey and the years of trial and error, Tim has identified the most valuable learnings and hard-earned wisdom that helped him get over his roadblocks:

The Key Insights:

  • “Treat business ideas as hypotheses. As a scientist, this resonated with me. Let’s test this and see if this thing has any traction. For me, that was a huge first step.
  • The Defining Your Audience Course really helped me realize that you have to identify if your potential customers are willing and even able to pay. I realized that some ideas wouldn’t work because they weren’t able to pay.”
  • Join a mastermind group. Period.
  • Really nail down and get to know yourself personally. What is the particular thing you have to offer that makes you unique and figure out a way to explain that to the world really concisely?
  • Partner with the right people and join forces with a focus on generosity and how to serve your community.
  • If you are totally new, ease into it. Do not jump in with both feet without a financial safety net like I did. You might win, but chances are you’ll lose. Keep your job and tinker on the side until you have some traction before you take the leap. Financial stress can paralyze creativity and damage relationships.
  • Now I’m able to just see more opportunities. Where are people’s pain points or desires? How can I fulfill that need? It has changed the way I think. It’s my frame of mind. I see entrepreneurial opportunities.”

The Here & Now

As Tim continues to evolve, he frequently reflects on how far he’s come.

“I left a secure job with a good salary behind. There were some really lean years afterwards that were hard on me. I just didn’t feel a lot of possibility in my life at that time and I got pretty depressed about everything. Things are really different now. I still feel scared sometimes, but just five years ago I was really scraping by, living hand-to-mouth and saving nothing.”

Since his first year in business Tim’s revenue has grown by 2,500%. He’s far from the end of the road and has more opportunity in front of him than ever before.

“This venture has changed my life profoundly. Now I feel so much more alive and life is full of potential. I am supporting my family doing something that I care about, while making positive contributions to nature and other people. That feels good, and I can see so many ways I can create even greater mutual benefit.”

With this attitude things will escalate from here. Though maybe the path was a bit winding, Tim stayed committed to his vision and found both his calling and his identity. In the process he solidified the truth behind a hope he had early on:

“Anyone can be an entrepreneur.”



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Reach Your Outrageous Goals and Audacious Intentions for the New Year

This is the last Copyblogger Weekly for 2018! (But we do have a few year-end treats for you coming soon.)...

The post Reach Your Outrageous Goals and Audacious Intentions for the New Year appeared first on Copyblogger.



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Insights from Oracle Social Cloud Puts Marketers in the Driver’s Seat

 

Business and customer insights are the foundation of an effective marketing strategy. That's why the Oracle Social Cloud Product team is excited to announce the launch of Insights. Insights is a new social analytics feature that gives marketers the flexibility to build custom dashboards that incorporate both owned and earned data channels without having to switch between applications.

How does it work?

Custom dashboards can be created based on an individual’s reporting needs. Users select only those topics that are relevant to them. Dashboards are set up using drag-and-drop widgets and have multiple chart formatting options. Marketers can also add notes and descriptions to the dashboard to describe what each report represents. Automated reporting makes it easy for marketers to export or share key information on a daily, weekly, or even monthly basis.

 

For example, if a user wants to see Topic metrics for earned data, Owned metrics from social channels, and Engage metrics for their teams all in a single view, they can simply create a dashboard in Insights and pull all of the information into one place for a comprehensive view of these areas.

With customizable widgets, marketers can visualize campaign results and monitor brand health according to their specific campaign or strategic needs. They can choose which widgets they’d like to add to the dashboard via drag-and-drop, and can edit the title, chart type, and chart size. 

Marketers have all the flexibility they need to personalize according to their preferences by changing the date range applied to a widget, add or remove channels based on the data they’d like to see, and even apply filters like Indicators, Sentiment, Gender, Location and Content Type to their Topic metrics. 

Insights allows social teams to drill down into their Topic metrics to see all messages associated with a topic by clicking on a data point in the chart. If, for instance, a new product promotion is launched around the holidays, they can gauge impact by isolating results by media site and region from the first days-to-weeks, post-launch.

Sharing is Easy

Dashboards can be exported instantly. Users can even set up a scheduled export to be sent out periodically, specifying the frequency, file format, and the emails of the recipients. Permissions are specific to each individual’s dashboard. No other users would have access to that view of the dashboard unless shared with them. 

Learn More

At Oracle, we are committed to empowering marketers to use data to create irresistible, connected experiences. To learn more about Insights, check out a replay of the introduction webinar or review the Insights Help documentationContact us for information on how Oracle Social Cloud can help you keep your finger on the pulse of the market.



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Wednesday 19 December 2018

Most Popular MarketingExperiments Articles of 2018

Let’s get right into it. Here are your marketing peers’ favorite articles from 2018 …

Heuristic Cheat Sheet: 10 methods for improving your marketing

Marketing — far more so than other business disciplines — seems to be driven by gut. Or the individual star performer.

Marketing embraces a far less methodological approach than say accounting or manufacturing.

In this article, we provide a quick look at heuristics (aka methodology-based thought tools) created by MECLABS Institute (parent research organization of MarketingExperiments) to help marketing teams consistently deliver at a high level.

In this article, you’ll find heuristics to help you increase conversion, create effective email messaging, launch projects in the most effective order and more.

READ THE ARTICLE

 

Conversion Lifts in 10 Words or Less: Real-world experiments where minor copy changes produced major conversion lifts

Sometimes it can seem like a massive lift to really move the needle. A new technology implementation. Investing in a vast campaign to drive more interest.

But marketing, at its core, is communication. Get that right and you can drive a significant difference in your marketing results.

This 13-minute video examines five experiments where small copywriting changes had a large impact

WATCH THE VIDEO

 

Mental Cost: Your customers pay more than just money

The monetary price of a product isn’t the only cost for customers. Understanding (and optimizing for) non-monetary costs can lead to significant conversion gains

What costs are you inadvertently thrusting on your customers? And how can you reduce them?

READ THE ARTICLE

 

Not all of the most impactful articles from 2018 were published this year. Here are some evergreen topics that were especially popular with your peers …

A/B Testing: Example of a good hypothesis

Hypotheses should be an evergreen topic for marketers engaged in A/B testing. If you’re unfamiliar with hypotheses-based testing, this article offers a simple process to start shaping your thinking.

Raphael Paulin-Daigle advises in his blog article 41 Detailed A/B Testing Strategies to Skyrocket Your Testing Skills, “A trick to formulate a good hypothesis is to follow MarketingExperiment’s formula.”

Read this article to learn what a hypothesis is, and a simple method for formulating a good hypothesis.

READ THE ARTICLE

(Editor’s Note: Our hypothesis methodology has advanced further since this article was published in 2013. You can find a more advanced explanation of hypothesis methodology in The Hypothesis and the Modern-Day Marketer as well as a discussion of hypothesis-driven testing in action in Don’t Test Marketing Ideas, Test Customer Hypotheses.)

 

Interpreting Results: Absolute difference versus relative difference

“NASA lost its $125-million Mars Climate Orbiter because spacecraft engineers failed to convert from English to metric measurements when exchanging vital data before the craft was launched,” Robert Lee Holtz reported in the Los Angeles Times.

Numbers are crucial for A/B Testing and CRO as well. So make sure you understand the vital distinction between absolute difference and relative difference. Much like English and metric measurements, they measure the same thing but in a different way.

I have interviewed marketers before who bragged about a 3% conversion increase from a test, and I mentioned that while I was happy for them, it didn’t seem huge. Only then did they explain that their company’s conversion rate had been 2% and they increased it to 5%.

While that’s a 3% actual difference, it’s a 150% relative difference. The relative difference communicates the true impact of the test, and every business leader who learns of it will better understand the impact when the 150% number is used instead of the 3% number.

READ THE ARTICLE

 

6 Good (and 2 Bad) B2B and B2C Value Proposition Examples

What does a good value proposition look like? It’s a question we get asked often, and the article that answers that question was popular among marketers.

Check out these B2B and B2C examples. We included some bad examples for balance as well.

READ THE ARTICLE

 

Customer Value: The 4 essential levels of value propositions

Some marketers think that the only value proposition that matters is the overall unique value proposition for the company. This can be disheartening because it is difficult for the average marketer to have a significant impact on that value prop (especially in a very large company).

In this article, we explore different levels of value proposition, including ones that even the more junior marketer impacts on an almost daily basis. At work, and even in life.

READ THE ARTICLE

 

Related Resources

Here is some more content that was popular with the MarketingExperiments audience this year …

Conversion Marketing Methodology

Powerful Value Propositions: How to optimize this critical marketing element – and lift your results

Research Archive

The post Most Popular MarketingExperiments Articles of 2018 appeared first on MarketingExperiments.



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Loyalty Programs and Holiday Mailing

As Cyber Monday sales top $7.869 billion for 2018, a 19.3% year-over-year increase from 2017, many marketers are eager to “reward” their customers for their loyalty with ongoing promotions and offers to the inbox. It’s a great strategy when executed correctly. Brands are able to create special, individualized offers for existing customers and continue to drive sales through the rest of the holiday season. But there is a very important, often overlooked, caveat to this marketing strategy. Loyalty programs should always be treated as promotional, and not transactional, messaging.

Particularly for senders with dedicated transactional IPs, the idea of sending loyalty campaigns as a transactional message is tempting. Transactional campaigns are highly engaged with (receipts, shipping confirmations, recall notices, etc.), and typically have much higher delivery rates as a result. But this should never act as justification for the “ends justifying the means” of a bad mailing practice. In this case, the bad far outweighs the good and it’s your customers who could end up paying the price.

Keyword: Transaction

When asking yourself, “can this be sent as a transactional message?” consider the keyword in that sentence: transaction. Is the goal of this message to convey information about an existing transaction? Or is the intention to drive a further transaction? If the answer is to motivate a new purchase, the message is promotional. Period. Through this lens, loyalty programs clearly fall into the latter category. 

You may be thinking, “But this loyalty/reward was earned because of an existing purchase. It’s a logical follow-up communication. Clearly, that makes this transactional.” However, the intent of the message still needs to be considered as the determining factor. Ultimately, the reward in question is meaningless unless a further transaction is completed by the customer. It is still a tool to drive further sales. And when it comes to protecting your transactional mail, it is better to be safe than sorry. 

Promotional vs. Transactional

Keep in mind that ISPs don’t distinguish or care if the IP you are sending from is promotional or transactional. All inbound mail will be treated with the same scrutiny. Delivery will still be determined based on reputation and reputation is still based on all standard mailing metrics. Loyalty programs run the same risk of spam complaints, delete without opening rates, or bounce/trap rates as any other promotional message. The difference is the reputation impact they can have on a transactional stream of mail is far disproportional to that of general promotional mailing. Don’t risk the delivery performance of those critical messages that need to get to your subscribers’ inboxes. Keep loyalty programs promotional.

And read this blog post for further information on promotional vs transactional mailing guidelines.    

Getting your message delivered is vital to revenue performance. A slight increase at the top of the funnel can make a huge difference to your bottom line. Check out our guide Do More With Email Deliverability and Privacy for tips to tackle email deliverability and privacy.       



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3 New Kinds of Goals to Consider for 2019

This time of year, we traditionally think about our goals for the coming year. And even though New Year’s resolutions...

The post 3 New Kinds of Goals to Consider for 2019 appeared first on Copyblogger.



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Tuesday 18 December 2018

My Secret Playbook: 28 Hacks Guaranteed to Grow Your Traffic and Sales

neil patel

Are you tired of algorithm updates?

Well, who isn’t?

From Facebook to Google, marketing is continually changing and getting harder. Even if you are willing to give these platforms money, it still doesn’t guarantee success.

You can experiment, run tests, but digital marketing isn’t as easy as it used to be. Years ago, when I started as an online entrepreneur, companies used to raise money to hire engineers and build infrastructure.

But nowadays, technology has become easy to build and companies like Amazon Web Services save you millions on infrastructure costs.

So, these days companies raise money for one main thing… can you guess what it is?

Marketing!

It’s become so much easier and cheaper to build companies that the majority of the money is spent on customer acquisition.

This is why marketing has become so competitive. But that shouldn’t stop you from succeeding, it just means you need to get creative in this ultra-competitive landscape.

So, to start you off… here are 28 digital marketing hacks that I still use and still work in today’s marketing landscape.

Hack #1: Video remarketing

The highest converting marketing tactic I have ever leveraged is to remarket everyone who visits my checkout page but does not convert. I then show them a video of what it would be like to be a customer… these videos appear on Facebook and YouTube.

For every dollar I spend, I typically am able to get a 17-20x return on my ad spend. If you are going to take away one thing from this post, start using this tactic.

Whether you are in B2B or B2C, this tactic works extremely well. Just keep your video to under 5 minutes in length.

Hack #2: Do the opposite

Most remarketing campaigns don’t work well because you are driving people back to the same page that they didn’t convert in the first place. So instead of doing that, when you are remarketing users, send them to a page that has the opposite pitch.

For example, if your original sales pitch was logical, try a landing page that leverages emotions instead of logic.

Just think of it this way, that person didn’t buy from you the first time for a reason. You need to show them something different if you want them to convert into a customer.

Hack #3: 2-step checkouts beat one step

From my experience, I am usually able to get a 9 to 11% lift by making my checkout pages 2 steps.

Whether it is an e-commerce site or a B2B lead generation site, 2 steps typically beat out 1 step.

It’s counter-intuitive but once someone gives you their name and email, they are more likely to give you the rest of their information because they’ve already started the process. You can also email everyone who didn’t complete the registration process and convert some of those people.

If you have a strong brand like Nike or Amazon, this doesn’t matter as much. But if you don’t, which is more likely your case, use a 2-step checkout page. Whether it is a lead generation page or an e-commerce checkout page, use a 2-step.

Hack #4: Don’t forget sidebar links

Within your blog, link to your cornerstone content within your sidebar on every page. And I literally mean every page of your blog.

You don’t have to make the links rich in anchor text… but this one little thing will give more juice to your cornerstone content.

And within a year of doing this, those pages will shoot up to the top of Google for competitive terms. This is how I rank for terms like “Google AdWords” on page 1.

Hack #5: Blend in keywords from Google Suggest

If you are already ranking for popular terms, take them and put them into Ubersuggest.

It will provide a list of long-tail phrases that people search for. Integrate those keywords (at least the ones that are related) into the same page that ranks for the main head phrase.

This one little hack will increase the traffic to your most popular pages within 30 to 60 days.

Just be careful when using this tactic because you can’t keyword stuff. You need to adjust the content to also be relevant to the long-tail phrases if you want this hack to work.

Hack #6: Don’t stop with email

Email marketing is something that most blogs and sites leverage. If you add in push notifications and you add in chatbots, however, you’ll double up the traffic you were getting from email.

In other words, if emails drive you 1,000 visitors a month, push and chatbots combined should also drive you at least another 1,000 visitors a month.

You also find that push notifications and chatbot notifications generate higher click-through rates than email, but they also receive substantially more unsubscribes.

So, the next time you are sending out an email, don’t forget to also send out that same message to your push notification and chatbot list.

Hack #7: Brand queries is the fastest way to increase rankings

No matter which industry you are going after, the more people that type in your brand name into Google and click on your site, the faster your rankings will climb.

And not just your rankings for brand related terms, more so for all of your terms.

If you want to boost your brand queries, you have to do crazy PR stunts. Companies like PRserve do them on a performance basis.

You can also monitor if the PR stunts are working by typing your brand name into Google Trends. This one trick helped me rank on page 1 for the term “online marketing.”

If you are successful with this strategy, you should see results within 2 or 3 months.

Hack #8: YouTube only cares about the first 24 hours

If you want to do well on YouTube, your video needs to do well in the first 24 hours. It’s the opposite of traditional SEO. On YouTube, you’ll rank right away and get tons of traffic if you can make sure the first 24 hours are successful.

Every time you release a video, promote it to your email list, push notification list, and messenger bot list. It’s a great way to ensure your video does well.

Hack #9: Facebook loves comments

One of the largest parts about Facebook’s algorithm is how many comments you generate. The more comments you generate the more views your videos will get and the more reach your status updates and posts will get.

Asking people to leave a simple comment helps more than a like or share.

For example, in a video, I may ask the question of… “Do you use voice search? If you do, leave a comment with yes and if you don’t, leave a comment with no.” It doesn’t matter what people type as their comment, but this is the easiest way to ensure you get 2 to 3 times more reach from Facebook’s algorithm.

I’ve tested this a handful of times and the key is to make it easy for your fans to leave a comment. If you ask them to type up a sentence or a paragraph, you’ll get fewer comments.

Hack #10: Adding the year to your title tag increases CTR

If a lot of your traffic is generating from your blog, the easiest way to boost your rankings is by getting a better click-through-rate than all of the other listings.

Adding the year in your title tag lets people know your content is up to date and relevant and typically it helps get more clicks than anything else.

For example, the title “The Complete List of SEO Tools (Updated in 2018)” would do better than “The Complete List of SEO Tools”.

Another example that worked well was, “How to Start a Blog in 2019.” That generated way more clicks as people want to know how to start a blog in today’s competitive environment.

On the flip side, if you add a year to your title tag and your content is old and outdated, you will get a lot of bounce backs, which means your rankings will go down. So be careful when using this hack.

Hack #11: Don’t put dates in your URL

A lot of bloggers and site owners put dates in their URL in hopes that news sites will crawl them.

Don’t do this!

I removed the dates in my URLs and my search traffic went up 58%. It was the easiest and dumbest marketing win I ever got. When I removed the date in my URLs, it took 30 days to see the results.

And if you leverage this hack, make sure you use 301 redirects and you update all of your internal links to the new URL.

Hack #12: Subdirectories over subdomains

People love using subdomains, but Google passes more juice to subfolders. When I changed blog.crazyegg.com to crazyegg.com/blog, I saw an instant 11% increase in search traffic.

Now, it didn’t happen overnight, but it was close enough… I saw the results within 7 days. Same when I moved the blog on TimothySykes.com into a subfolder.

If you are going to use this hack, you also need to change your internal links to the new URL and, of course, 301 redirect the old URLs to the new ones.

Hack #13: Hreflang works better with subdomains

I know above I said subdirectories work better than subdomains, but that is not true when you are translating your content into different languages.

For example, if you are expanding your website into Portuguese for Brazil you are better off creating URL structure that is br.yourdomain.com than youdomain.com/br/.

I need to fix this on NeilPatel.com still, but when I tested this on 2 other sites that focused on the global market, one saw a 17% increase in international search traffic within 3 months and the other saw a 23% increase in international search traffic within 3 months.

Hack #14: Start with the Link Intersect

Links still matter when it comes to SEO. And it will for a very long time because it is becoming harder to build them.

The easiest way to build them is by using the Link Intersect feature by Ahrefs. What this Ahrefs feature does is it shows you everyone who links to your competitors but not you.

If someone is linking to 3 or 4 of your competitors, this tells you that they don’t mind linking out and there is a good chance you can get them to link to you.

Hack #15: It’s easier to build up a personal brand

From social profiles to blog traffic, people relate more to personal brands than they relate to corporate brands.

If you want more followers on your social profiles and you want to quickly grow your traffic fast, make everything around a personal brand.

But keep in mind, a personal brand is harder to sell and grow into a multi-billion dollar company.

Hack #16: The best way to get podcast listeners is through an exit popup

If you want more listeners for your podcast, the best way is to add an exit popup to your mobile site.

And on your mobile exit popup, ask people to subscribe to your podcast. Don’t use the same exit popup for all mobile devices, you should be sending people who use iPhones to the iTunes Store and people using Android to their version of the iTunes store.

Keep in mind that showing an exit popup on mobile devices is irritating, so wait at least 30 seconds before you show mobile users an exit popup.

Hack #17: LinkedIn prefers video

If you want to get the most attention from LinkedIn, upload videos instead of text-based content. Videos on LinkedIn get 2 to 3 times more engagement than text.

So, if you want more traffic from LinkedIn, upload videos.

And if you want more traffic from any social network, look to see what type of content they are lacking. If you provide them with that type of content, you’ll notice that your traffic will go up.

Hack #18: Journies and courses convert better than ebooks

Typically, most people offer ebooks in exchange for an email. And although it is more effective to give away an ebook in exchange for an email address than it is to ask people to opt into your newsletter, it still isn’t the best strategy.

If you offer a 30-day course or if you offer a journey, you’ll generate more email subscribers.

A good example of a 30-day course is, “30-Day Free Course: Double Your Traffic in 30 Days.” A good example of a journey is, “Follow My Journey to $100,000, I Am Learning a Lot and So Will You.”

Hack #19: Buying sites is cheaper than buying traffic

If you know certain pay-per-click terms convert extremely well, why not just buy a site that already ranks for all of those terms.

That’s what I did when I recently spent $500,000. I bought a website that already has traffic.

If you buy a site that already has the traffic, keep in mind that the traffic won’t convert as well as paid traffic.

With paid traffic, you are able to control your landing page more, limit the amount of text, and optimize for conversions. Nonetheless, it is still worth buying sites who already have your audience.

Hack #20: Quizzes collect more leads than lead forms

Most people collect leads by asking people to fill out lead forms. It’s not as effective as collecting leads through quizzes.

Here is a good example of this.

When I converted my lead form pages into a quiz, I increased my lead count by 281%.

If you don’t know how to create a lead generation quiz, you can always use tools like Lead Quizzes.

Hack #21: Tools generate more traffic than content marketing

The upfront cost is higher, but the long-term cost is significantly less.

For example, when I created the SEO Analyzer I put in around $25,000 in money and another $1,800 each month for hosting, but it consistently brings in 73,201 visitors a month.

Ubersuggest costs me more, but it brings in 492,394 visitors a month.

In general, tools are easier to maintain and are more affordable in the long run for how many visitors they generate.

Hack #22: Send paid traffic to content first

Marketing is like dating. You can’t expect to send cold traffic to a product or service and expect people to buy a high-ticket item.

You’ll find that paid advertising is much more effective and affordable for selling high ticket items if you send people to an educational piece of content such as a blog post. And then remarketing those visitors and then driving them to your product or service.

In the long run, this is cheaper if you are selling products for above $500 and it is more effective as paid ads to content are cheaper than paid ads to landing pages.

Hack #23: Facebook Info and Ads

Are you struggling to run Facebook Ads that convert and are profitable when you know your competitors are crushing it on Facebook? Well, struggle no more.

Go to your competitor’s fan page and in the left navigation bar click on “info and ads.” This will show you all of the ads that your competition is currently running.

Now when you create Facebook ads, start off by running similar ads to your competition. This will give you the best shot at success.

Hack #24: Respond to comments with a question

As I broke down in hack number 9, Facebook loves comments.

Another simple hack, which works for Facebook and every other social network, is to respond to comments answering their question and of course also asking another question.

This keeps the momentum going and it causes a portion of the people who left a comment to come back and leave another comment.

By doing this on Facebook, Instagram, YouTube, and LinkedIn, you will find yourself getting more reach for every single thing you share on each of those networks.

I know this hack sounds dumb, but it works really well and no one leverages it.

Hack #25: Don’t forget about the AMP framework

No one talks about Google’s AMP framework, but it is a simple way to get more mobile traffic.

If you are targeting traffic from the United States or even most parts of Europe like the UK or Germany, the AMP framework won’t give you a lift in traffic.

But if you are also targeting international markets where their infrastructure isn’t as great, AMP framework will give you a boost in search traffic.

For example, when I rolled out the AMP pages in Brazil, I got a 28% increase in mobile search traffic.

For markets where their infrastructure isn’t as developed and people rely on mobile devices, enabling the AMP framework will typically give you a 20 to 30% boost in mobile search traffic for those regions.

Hack #26: Webinars are the best way to sell ebooks and courses

If you want to monetize your blog, the best way is usually selling ebooks and courses. But driving people to a sales page to sell an ebook isn’t too effective.

Instead, if you create a webinar and then sell a $497 or $997 ebook/course, it is much more effective.

It’s so effective, in fact, that I am able to get 3.6 sales for every 100 webinar registrations. This video will teach you how to do it step-by-step.

Hack #27: Order bumps don’t hurt conversions, they help increase revenue

On your checkout page, you don’t just want people to buy, you want them to spend more money.

The easiest way to generate more revenue from each customer, without reducing your conversion rate, is order bumps.

As long as you make your order bump a really good deal, it can typically add $5 to $15 to every purchase on average.

If you don’t have an order bump, you should create one right away.

Hack #28: Share your content over and over again

You spend all of this time writing content, but then you spend very little time promoting it.

What most people do is write content and then share it on all of their social profiles. A few people send out email blasts notifying people about their content, which you should also do.

But if you want to double your social traffic, what I do is share the same piece of content 6 times throughout the next 12 months. In other words, retweet that content 6 times. Share the same post on LinkedIn a few times over the next 12 months.

As for Facebook, sharing the same URL over and over again doesn’t work, but the other social networks are fine with this.

This one simple hack has doubled the amount of traffic I get from social sites on a monthly basis. Best of all, no one really complains as the majority of your social connects won’t see the content the first time you post it.

Conclusion

I know some of the hacks I mentioned above seem simple, but they work. And if I had to bet you a dollar, you don’t do most of those “simple” hacks.

No matter what vertical you are marketing in, it’s competitive. You aren’t going to find one hack that’ll drastically increase your traffic. You’ll find that you need to do a lot of little things.

But don’t take them for granted because all of those little things add up to a massive amount of traffic over time.

What other hacks do you leverage to increase traffic and sales?

The post My Secret Playbook: 28 Hacks Guaranteed to Grow Your Traffic and Sales appeared first on Neil Patel.



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5 Key Moves to Help You Become Gainfully Self-Employed

In August 2016, I quit my nine-to-five job. I was tired of spending my days staring miserably at mind-numbing spreadsheets...

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10 tips for attracting last-minute holiday shoppers

The last days leading up to the holidays may seem like a lull, but don’t be fooled. A rush of last-minute shoppers will soon be hitting the stores in search of holiday gifts. Make sure they visit your business with these fashionably late, but absolutely fabulous marketing tips:

1. Create a gift guide

Since time is of the essence, make it easy for harried shoppers to find the perfect gift with a handy gift guide. Create an email, blog post, web page or print marketing piece with gift ideas for everyone on their list (including fur babies).

Need a great gift that’s under $25? In the following example, Pottery Barn makes it easy for shoppers to find gifts at just the right price:

2. Try social media contests and giveaways

Sponsoring a holiday-focused contest isn’t just a great way to grab customers’ attention; it also helps you stay on their radars. In just minutes, you can launch a holiday campaign that rewards the winner with a freebie or major discount for last-minute shopping. Multiday giveaways — in which you give out prizes every day for the 12 days of Christmas, the 8 days of Hanukkah, the 13 days of Halloween and the like — also get the best engagement on Facebook because people keep coming back to enter.

Other fun contest ideas include asking customers to comment on what they’re thankful for and encouraging them to submit a photo that depicts their favorite holiday tradition. For example, Canadian Pacific Railways challenges passengers on its CP Holiday Train to snap a photo that captures the spirit of the holiday season. One lucky person wins a trip for four aboard the CP Holiday Train as well as a $1,000 donation to their local food bank.

3. Offer free shipping

Looking for a powerful way to drive sales? Offer free shipping. In Deloitte’s annual holiday survey, 88 percent of respondents said free shipping was more important than getting their packages quickly. You can also participate in Free Shipping Day, a promotional holiday held in mid-December. To observe it, simply offer free shipping on all orders (with no minimum purchase) with a guaranteed delivery by Christmas Eve. Let customers know you’ll be offering this perk by spreading the word on social media: #FreeShippingDay.

4. Include gift recommendations

When tweaking your site for the last-minute rush, don’t forget to include related product recommendations for your shoppers. For example, if a customer is searching for a pizza stone, add a pizza mitt or other related products. It’ll make the shopping experience more convenient for them and help you upsell and cross-sell products with ease.

In the example below, Timmy the ThinkGeek monkey recommends out of this world fashions to customers who bought the Twinkling Stars Skirt.

5. Give back and get business

Give people a great reason to shop at your establishment by letting them know that you’ll donate a percentage of each sale to charity. This is a great way to drum up sales from last-minute shoppers and help them contribute to their favorite causes.

6. Have a flash sale

Generate excitement and immediate attention with an impromptu sale. Whether you promote your sale with a banner and balloons or send a quick, clever email, use your creativity to make your flash sale stand out. Also, keep it credible by making sure your sale only lasts one day.

GiftsForYouNow.com uses clever photography and a festive Flash Sale banner to capture attention.

In the example below, Urban Accents uses clever photography and a frightfully nice Flash Sale to whet customers’ appetites for spices and seasonings.

And in this enticing email from Bath & Body Works, the leaves open up to reveal a 30 percent discount.

7. Give the gift of knowledge

Include a free booklet or eBook with tips on how to make the most of their purchases. If you sell knives, for example, you can include a booklet on how to carve fruit and vegetables. You can create a booklet request form on your website; after the holidays, you can print and send booklets only to those who have requested them — a well-targeted audience.

8. Promote gift cards

For time-crunched shoppers especially, gift cards are a popular and speedy choice. In fact, more than half of shoppers plan to buy gift cards this holiday season. So, promote gift cards in your store and online.

Put up signs next to the cash register. Send emails to let people know about your gift card selection. Use social media to remind folks why gift cards make the perfect gift.

To make gift cards an even more appealing option for shoppers, offer festive gift card boxes or a bonus. For example, Marcus Theater came up with a creative way to make shoppers hungry for gift cards — free snack cash.

9. Show your spirit

Get customers in a holiday frame of mind by decking the halls of your business with boughs of holly, spooky spider webs and the like. Revamp your window displays and in-store displays to market your seasonal wares. Offer mulled cider, hot chocolate or a tasty holiday treat that shoppers can nibble on while they search for the perfect gift. And don’t forget to spruce up your business’ social media page and website with festive photos of you and your staff, special holiday promotions and gift ideas.

10. Make shopping as easy as (pumpkin) pie

Customers are in a hurry to finish their shopping, so make it quick and easy for them. If you have a brick-and-mortar business, you can arrange everything they need in one convenient spot: grab ‘n go gifts, greeting cards, gift tags, bags and a gift-wrapping service. Be sure to organize your online storefront, too.

Walgreens shows shoppers just how easy their last-minute shopping can be in the example below:

It’s never too late to dazzle last-minute shoppers with attention-getting marketing and irresistible deals. So, leave the sugar plum dreams to your competition and kick up your promotions for a merry, bright and profitable holiday season.

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