Friday, 9 November 2018

Is Our Job to Make Our Job Obsolete?

Way back in the Mesozoic Period of IT (about 1989) I had a boss who, while clenching a lit cigar between his teeth (yes, there was that back then), uttered these immortal words, “Your job is to automate yourself out of a job.”

That master of inspirational communications was on to something. He seemed to believe in motivating his people by obviating the eventual need for ever having to have us around. At first, it was confusing, I’ll admit that, but after a while it made sense. The future he painted was a blank slate but at least it was different than the discombobulated and patchwork state of how our systems and processes worked at that time, and about which we all complained loudly. He couldn’t tell us how that future would look when we arrived there, how the blank slate would get filled in, but he was good at describing why we needed to head there. He said it was “because the better we are at improving our efficiencies the faster the trains will run and the more cargo they’ll be able to carry.” (You probably guessed at this point that I worked at the headquarters of a railway) Looking back I think of him as the best first business leader a young person could ask for - talk about being able to draw a straight line from microscopic task to macroscopic impact. 

I was in the first of my IT jobs that required me to do a bit of programming, of basic operational routines frankly, not the coding of any sort of complex algorithms that would go on later to topple nations and disrupt elections or anything. Although who knows what impact my stuff had on Y2K. Anyway, they were just simple sets of instructions to move data around, perform some mathematics, and trigger actions. In other words, to automate as much as possible some of the repetitive activities then performed by computer operations personnel.

He must’ve noticed that we had an ounce of intelligence and could follow the path of logic towards some end state in the distant future because he described our job as “automate this, then automate that, then automate your own processes (which I did), then, you know, we’ll figure something else out for you to do.” The strategy worked so well that, six years later, the company ended up consolidating organizations and moving our department and whatever responsibilities we had left 2000 miles away to Calgary. I was invited to go but I quit and went to another company.

Fast forward a few decades and I’m sitting in the audience last Tuesday at Oracle Openworld when our CEO, Mark Hurd, spoke to how Oracle wants to make blockchain disappear completely. I sat up a little straighter when he talked about that, as I flashed back to those prehistoric early years of my career. The circle was complete.

Those of us in the tech industry tend to forget that customers frankly don’t want to think about us and don’t want to interact with us. They do want to interact with our products but they don’t want to have anything to do with us. Ultimately, they simply want our products to deliver value to them. We’re dazzled by what our products can do and so are they but the difference is that they’d rather not care about how things work. Think those train conductors cared what some young buck was coding back in Toronto even though the efficiencies that were improved as a result meant that the conductors didn’t have to wait as long at a switch, his manifests arrived in a timelier manner, and that the applications that monitored the machinery that checked for buckling and cracking of rails that his engine ran over were tested? No, and we didn’t expect him to care. We wanted what we did to be invisible to the end user.

So when I hear leaders speak the truth about what shouldn’t really be controversial things, I’m heartened. Blockchain is all the rage, and I’m a big believer in its massive potential, but it makes sense that in the not too distant future we won’t be talking about it as much and that will be a good sign that it’s become an accepted and standardized aspect of our infrastructures. We shouldn’t actually care or expect our customers and end users to think consciously of blockchain or any other fancy technology we dream up that drives the information they see and interact with on their devices. Their experience needs to be with the application, not the plumbing. 

Streamline your Customer Experience with Oracle Marketing Cloud. With the power of artificial intelligence, Oracle Marketing Cloud technology connects, thinks and adapts to optimize the CX journey with every engagement. Learn how.

 


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Thursday, 8 November 2018

Writing Nuts and Bolts: Fast Starts, Mindful Tools, and Remarkably Improved Habits

This week, we had a nuts-and-bolts focus on getting more of the right things done in your writing and business...

The post Writing Nuts and Bolts: Fast Starts, Mindful Tools, and Remarkably Improved Habits appeared first on Copyblogger.



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Wednesday, 7 November 2018

eharmony Uses AI to Help Their Users Find Love

eharmony thrives by using algorithms and mathematical models to find the best match for their customers. Using big data and patented artificial intelligence, eharmony has found ways to predict how likely two people are to be compatible. The model is built upon an in-depth relationship questionnaire which gathers information on a person’s likes, dislikes and their personality traits to understand who they are, and how they rank on key dimensions of compatibility. This gives eharmony the best chance to find someone who is a good match for a serious relationship. Yet all of this modeling and math is useless if they cannot build an ongoing engagement with their customers. 

To make meaningful relationship connections, you need to know a lot about the people you’re trying to connect. The same applies for knowing how to keep customers coming back. Oracle helps eharmony find its customers meaningful relationships by enabling better targeting, segmentation, and a more personalized and relevant experience across various touchpoints.

Email is a main channel of communication for eharmony customers. eharmony has built out an advanced email-marketing program to engage them with relevant content at all points in the customer lifecycle. These communications are designed to maximize the chances of connecting customers to one another by using their activity on the website and their communications with other members. The data informs eharmony all about the customer’s context, allowing them to achieve higher levels of engagement and keep customers coming back. 

Timing Cupid’s Arrow

eharmony improves a customer’s experience by optimizing the best time to send an email to each individual. Using AI to model when each customer is most likely to engage with their messaging, eharmony can build predictions for when to send the next message and when an individual is most likely to open and engage. This resulted in an 11% increase in email engagement and an 18% increase in revenue. 

The math of matchmaking has led to eharmony’s position as the #1 trusted dating site for relationship-minded singles. Dating is one of the most personal things we do as humans. Using artificial intelligence to create more personalized matches for their customers was a natural step for eharmony to ensure their customers keep returning to the service and help find those impeccable matches, or, that perfect match. In partnering with Oracle for building advanced email campaigns, eharmony can give their customers the best message, delivered at the best time, and make a perfect match for each person. 

For our readers in the United States, eharmony is offering a 10% off any plan with the promo code ORACLE. 



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Sharpen Your Habits in November with the Copyblogger Book Club

Did you ever have one of those book clubs where you spend most of your time drinking wine and talking...

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Tuesday, 6 November 2018

How Wrenches Changed the Way I Think about Digital Tools

About a year and a half ago, I made up my mind to rebuild a motorcycle. I had no mechanical...

The post How Wrenches Changed the Way I Think about Digital Tools appeared first on Copyblogger.



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The Future of Content Marketing: It’s Not What You Think

future of content marketing

Have you heard the saying, “content is king?”

Well, of course, you have. But creating more content won’t necessarily get you more search traffic.

You’ve heard people like me mention stats like the average piece of content that ranks on page one of Google contains 1,890 words.

number of words

But that doesn’t mean writing in-depth content that is 1,890 words will automatically get you more search traffic. It just means that the average web page on page 1 contains that many words.

I bet you are going through the scenario below…

You keep writing content but, for some reason, you aren’t getting the amount of search traffic that you would like to be getting.

Don’t worry, I know what you are going through, and I will tell you the solution. But first, let’s go over how content marketing is changing.

Over 440 million blogs exist

The latest stat I could find on the web is that there are currently 440 million blogs.

But if you consider Medium and Tumblr (and other similar sites), that number is surely over a billion because just Tumblr alone has over 400 million blogs.

So, what does that mean for you?

Because there are so many blogs, it’s going to be hard to drive awareness.

There are roughly 7.5 billion people on this earth and the number of blogs is growing faster than the population. So, if you assume there are roughly 1 billion blogs, that means there is one blog for every 7 and a half people.

That’s way too many blogs!

So why should someone read yours instead of the others?

Why doesn’t content marketing work as well as it used to?

Because there are so many blogs, you have tons of competition.

Whatever you are thinking of blogging about, the chances are there is already someone (or tons of people!) already blogging about it. Seriously!

Even if you are planning to write about news and current events, the chances are some other blog is going to beat you to the story… even if it is by an hour (or a few minutes).

With there only being so many popular keywords that people search for, there are now more websites competing to reach the top of the rankings.

Currently, Ubersuggest is tracking 619,718,788 keywords globally. During the last 30 days, only 24,593,402 of them generated over 10,000 searches.

And no matter what popular term you are going after, you are going to have a lot of competition.

For example, I rank on page 1 for the term “SEO” (at least in the United States). But I am competing with a lot of sites… 581 million to be exact!

seo serp

If you want to go after one of those 24,593,402 keywords, you are going to face a lot of competition.

Sure, you can also get a lot of traffic from long-tail phrases, but even those are getting more competitive over time.

How does your content strategy need to change?

As I mentioned above, whatever you are writing about, chances are someone is already writing about it.

When I started my first blog, Pronet Advertising (which no longer exists), the first post I wrote was called, “Winning the Search Engine Marketing War.” It was 412 words long, contained no images, and no had links. But that was way back in 2005 and content marketing was much different back then.

If I published it today, it would do terrible. Back then I didn’t have a personal brand, no one knew who I was, and the post still did pretty well.

Heck, the standard social channels like Facebook weren’t even being used by marketers.

Do you want to know why it did well? Because it was new.

Back then, people never read a post about winning the search engine marketing war. It was fresh and people wanted to know more. The fact that it was short didn’t matter.

Now, when you publish new content, there is a good chance that people have already read something similar. Because of that, why would they want to link to your piece or even share it?

Even worse, only 8 out of 10 people read headlines but only 2 out of 10 will click through. That means people feel your content isn’t interesting or that they already know a lot about the subject matter of your content.

In other words, if you don’t write something new and amazing, it won’t do well.

It doesn’t matter if you made your content 1,890 words, bought some social shares, or weaseled your way into a few backlinks… no one will care if it isn’t something original and unique.

Just look at the search phrase “SEO tips.” There are 3,630,000 web pages competing for that term.

seo tips

And almost everyone who ranks for that term is writing about the same old stuff. The only difference is how many tips they are including in their article.

seo tips content

How do you write new content that’s fresh?

You need to share life experiences. Your life is unique. If you can tie your personal experiences into your content, you’ll do much better.

If I look at my most popular posts on NeilPatel.com over the last 12 months, here they are in order:

Do you notice a pattern?

They aren’t generic posts like “10 ways to double your search traffic” or “how to rank on Google”… each post contains something new… which you already know.

But what else?

If you look at all of those posts, I wrote them more recently.

They don’t rank as high on Google compared to some of the posts I wrote earlier this year (or in previous years), yet they are still the most popular ones because they are unique.

Whether it is data that people haven’t seen before or something based on a personal experience that people can learn from, the articles that are unique and can only be written by you will perform the best.

In other words, you have to be original to get loved. Not just by Google, but by people.

So how do you write unique content that contains data and has personalized stories?

Here are some ideas:

Buzzsumo

If you put in a keyword related to your industry, it will show you all of the popular posts.

buzzsumo

Avoid writing another “copycat” article. If you have a unique perspective on any one of those topics and it is something that the industry hasn’t seen, there is a good chance it will do well.

But it can’t be another copycat article that talks about the same old things that have been talked about a thousand times before.

My favorite part about Buzzsumo is that it will show you what’s popular during certain time frames.

You can adjust your search to the last month, year, 5 years, or any time range to see how people’s preferences have changed over time.

time filter

By using this feature, you will get a better understanding of where the market is moving and how you need to adapt.

Google Trends

This simple tool shows you what’s hot right now. Literally at this very second.

trends

You can even filter the real-time trends per industry.

trend category

Or you can see what’s been popular for the day as well as the number of searches performed.

daily trends

And, of course, you can use Google Trends for any country. The above screenshots are for the United States.

If you have a unique perspective on any of these trends or data, you should consider riding the wave and creating a blog post as soon as possible.

Beware, a lot of people use this tactic and the majority of the traffic will be taken up by popular news sites. But if you have a personal experience or data related to the trend or topic then you can do really well.

SurveyMonkey

If you already have some readers, the easiest way to come up with unique topic ideas that they will love is to just ask them for advice.

For example, why not create a free survey using SurveyMonkey and ask your readers questions like “what would you like me to blog about” or “what would you like to learn” or “what’s the biggest problem I can help you solve?”

Asking questions like these ones should give you great ideas.

When surveying, make sure you get over 30 responses. The more the better because you can use their text analysis feature to see what the majority of your readers are interested in.

text analysis

Problogger Job Board

If you are interested in using data and research within your posts to make them unique, consider hiring someone from the Problogger Job Board.

That’s what I do.

If you already have data, you can find someone on Problogger to help crunch everything and give you golden nuggets for your post.

Or if you don’t, they can gather research from all over the web and come up with something unique.

I found some researchers that are amazing at what they do. They hit up the tool companies within my space, ask them for data, and then come up with interesting insights that deliver value to my readers.

In exchange, the tool companies get free press, which helps them and, in most cases, they will also share and promote your post.

A good example of this is the post I wrote on Hummingbird. It has a ton of unique data points, and I mentioned the companies that helped me gather the data.

But other people have generic content and do well… 

Yes, there are tons of blogs with generic content that rank well. But here is the thing, their content is either old, in which they were one of the firsts to cover the topic, or they have high authority.

When high authority sites like Huffington Post and Entrepreneur write generic content, it ranks because they already have lots of brand queries, backlinks, and social shares.

If you have over 20,000 brand queries per month (you can see how many you have in Google Search Console)…

brand queries

…and you have also have a domain authority of over 60, you’ll see some results if you write generic content.

I still don’t recommend going the generic route (a lesson I have learned from my own personal experience), but if that’s what you want then make sure you at least meet those rough guidelines.

At least that is what I found you need for the most competitive industries going after the English market.

If you don’t have the authority or any brand queries, you can still do well with generic “copycat” content, but you would have to focus on international regions.

There is way too much content for Google to choose from in English. But that’s not the case in Hindi or Portuguese.

If you are open to expanding internationally, follow the tips in this post as it will help you pick the right regions to tackle first.

Conclusion

I hope I didn’t discourage you from leveraging content marketing. It’s still an amazing tactic that has helped me generate 1,864,246 unique visitors a month.

traffic

Sure, I’ve been doing this for some years now, but NeilPatel.com is one of the newer search blogs compared to sites like Moz or Search Engine Land yet I was still able to do well. This is especially true over the last year where I saw most of my growth.

And the big strategy I shifted towards was to start writing personalized content… content that contains my life experiences and stories that can’t be copied or created anywhere else.

Even if you are new to your industry, you can still reference other people’s experiences or tie in lessons you learned from your past as some of those things are still relevant today.

If you can’t do that, resort to using data. People love reading about new trends and strategies as long as you have new data to back up your claims.

So, are you going to write fresh, new content versus regurgitating the same old information again?

The post The Future of Content Marketing: It’s Not What You Think appeared first on Neil Patel.



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Stand out on Small Business Saturday with free downloadable graphics

Small Business Saturday — the Saturday after Thanksgiving, or Nov. 24, 2018 — is about celebrating entrepreneurs, mom-and-pop stores and the unique businesses that help our communities thrive. And with millions of people shopping small each year (108 million in 2017 alone), you’ll need compelling marketing materials to attract their attention and business. That’s why you’ll love this collection of professionally designed graphics from our teammates at Deluxe. They’re free to download, so use them to amp up your marketing and prepare to stand out on Small Business Saturday. Here are a few tips on how:

Add wow to webpages and landing pages

  • Enhance a blog about your business or the benefits of shopping locally
  • Create captivating online shopping and gift guides
  • Design an eye-catching banner that reminds people to shop small
  • Use customers’ interest in Small Business Saturday as an invitation for them to share their contact info with you

Elevate mail campaigns

  • Create a professional-looking invitation for your Small Business Saturday sale or event
  • Promote #SmallBizSat deals with visual appeal
  • Send a memorable thank you to customers who supported you last year on Small Business Saturday

Spruce up social media

  • Create a special cover photo for your Facebook page to increase awareness for Small Business Saturday
  • Add pizzazz to a post about a #ShopSmall or #DineSmall giveaway or contest
  • Run an attention-getting promotional ad with the Small Business Saturday hashtag 

Download these free graphics today, and start getting your business and customers excited for Small Business Saturday!

© 2018, Bella Girardi. All rights reserved.

The post Stand out on Small Business Saturday with free downloadable graphics appeared first on VerticalResponse Blog.



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